From the moment I met Becky, I found her enthusiasm and passion infectious.

​‘Becky has a deep and holistic understanding of complex operational change. She is particularly experienced in working with clients to achieve significant performance uplifts in sales and service operations. Becky has a real sleeves rolled up approach and always delivers pragmatic solutions. She is dedicated, professional, a team player and great fun to be around.’

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 ‘Becky delivered an excellent result despite challenging timescales. I have worked with Becky on several occasions and always find her flexible, resourceful, innovative and focused on quality delivery.’

‘Becky’s enthusiasm and ability to drive operational transformation in a highly unionised and often hostile environment was brilliant to observe. Using her highly articulate communication skills Becky was able to pull down barriers and galvanise teams so they worked together to achieve a common goal.’

 ‘Rarely have I worked with someone who is so professional, focused on the business objective, has excellent attention to detail and is a great people manager. Becky operates at a fast place taking her teams with her, has a great sense of humour and is a pleasure to work with.’

‘In her work with organisations, associations and as a Certified Associate of ICMI, Becky has made many contributions to the advancement of the customer service profession. She understands the value that great services can create and is committed to helping organisations improve at all levels.’

 ‘From the moment I met Becky, I found her enthusiasm and passion infectious. I worked closely with Becky and her direct reports. Becky managed to build a very successful and cohesive management team and I can honestly say that I have never seen a management team be bought together so quickly and effectively - all made possible under Becky's leadership and refreshing approach. The amount of change that needed to take place and a structural change were made possible in challenging circumstances as Becky's direct reports wanted to deliver for her.  On a personal level, Becky is hugely approachable and a pleasure to be around. Whilst she works tirelessly to get the job done, she also aims to create a fun working environment which bought about some extremely successful results. I have never met such a hardworking, results driven individual.  It was a pleasure working with Becky and I am sad it is over.’

‘Becky came to support with a defined brief to leverage our new CRM system and look at new processes, structure and metrics, which she very quickly and competently delivered on. She then proactively identified many other opportunities for our development. She recommended a range of prioritised strategic and operational improvements, making sure these were supported by practical and detailed solutions to help ease approval and implementation. Her approach is very adaptable.  I recommend her as a consultant.'

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